Faq

Shipping & Delivery

Q: How long does it take to ship my order?

A: Orders are typically processed and shipped within 3-5 business days. Delivery times vary depending on your location.

Q: What shipping options are available?

A: We offer standard shipping and express shipping. Shipping costs and delivery times are provided at checkout.

Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer service for a return authorization.

Q: How do I exchange an item?

A: To exchange an item, please return the original item following our return policy and place a new order for the desired item.

Payment

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and Apple Pay.

Q: Is my payment information secure?

A: Yes, we use industry-standard encryption to protect your payment information.

Product Care

Q: How should I care for my hair accessories?

A: Avoid exposure to water and harsh chemicals. Store in a dry place and clean with a soft cloth.

Q: How should I care for my jewelry?

A: Remove jewelry before swimming or showering. Clean with a soft cloth and store in a jewelry box to prevent tarnishing.

Customer Service

Q: How can I contact customer service?

A: You can reach us via email at [email protected] or by phone at +1-800-123-4567. Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.